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Position title
Ukraine Services Case Manager

Under the direction of the Ukraine Services Program Manager, the Case Manager is responsible for providing services to Ukrainian humanitarian parolees as outlined in the Unite for Ukraine program in accordance with New American Pathways policies and procedures. The case manager serves as the point of contact for Ukrainian clients, providing appropriate case management and support services. The Case Manager will provide support to Ukrainian parolee clients in Atlanta for a period of the 90-day service period. In addition, the incumbent will work closely with Ukrainian sponsors or close families to ensure services are delivered in a timely manner. The position will involve frequent in-person work in the field. The Case Manager should be available to work both remotely and in the New American Pathways office.

  • Provide direct support for Ukrainian parolee clients applying for Social Security assistance, and application for state social services (food stamps/Medicaid) EAD application, health screening, etc.
  • Work closely with Sponsors or Ukrainian community organizations who provide core services to Ukrainian families – including housing, ESL/school registration
  • Conduct cultural orientation both in person and over the Zoom on various essential integration topics useful for the Ukrainian humanitarian parolee’s clients
  • Provide detailed information for clients about Ukrainian parole status, compliance with conditions of their parole, and referral to immigration services
  • Accompany clients to appointments as needed for services (e.g. social security, DFCS benefit enrollment, ESL/school registration/WIC.)
  • Refer clients to available programs and resources for ongoing support, both within NewAP and to community partners, as needed for immigration assistance, medical care, employment services, food assistance, clothing, household items, and other community services for which they may be eligible
  • Coordinate medical and other appointments, including arranging/providing interpretation and transportation
  • Administer direct client assistance funds for each eligible Ukrainian client in accordance with NewAP procedures, including maintenance of financial ledger for each case
  • Liaise with community sponsors, community partners, and other community members for coordination of service provision for individual families
  • Maintain client case files, case note log, and data needed for all reports, ensure that they are up to date and accurate
  • Provide intensive case management support, client accompaniment, advocacy, and communication with community service providers on behalf of the clients.
  • Maintain regular contact with eligible Ukrainian families throughout the 90-day United for Ukraine program period
  • Fulfill reporting requirements, including 90-day client reports, and monthly activity reports
  • Assist with ongoing services provision, including benefits renewals, social adjustment services, and workshops
  • Provide language interpretation and translation across departments as needed
  • Collaborate with other case managers, employment team, AmeriCorps service members, volunteers, and other staff for service provision
  • Attend meetings and training/planning groups as assigned
  • Work occasional evenings and weekends to respond to the emergency situations
  • Knowledge of Ukrainian language and Russian language skill is an asset, but not required
  • Minimum of two years experience in case management, social work, or human services field
  • A personal passion to assist refugees and immigrants with their efforts to gain and maintain self-sufficiency
  • Ability to handle the volume of detail involving confidential information and requiring execution of assignments without close supervision
  • Ability to build rapport with diverse communities
  • Flexibility and ability to problem-solving
  • Ability to work in a team to achieve goals
  • Ability to effectively work remotely and utilize technology including Zoom and MS Teams
  • Availability for the evening, weekend, and early-morning appointments as needed
  • Driver’s license, good driving record, and access to a reliable personal vehicle required. This position involves frequent use of agency and personal vehicles to transport clients/fieldwork.
Job Benefits

This is a full-time, salaried position with an annual salary range of $38,500 - $44,000.  Employer contributes to medical, dental, and vision insurance.  The employer pays life and disability insurance.  Fourteen (14) paid holidays and a generous paid time off policy. The employee has the option to contribute to 401(k).  To apply for this position, email your resume to careers@newamericanpathways.org indicating Ukrainian Case Manager in the subject line.  No phone calls please.