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Position title
Resettlement Case Specialist
Description

Under the direction of the Senior R&RN Manager, the Resettlement Case Specialist is responsible for supporting provision of resettlement, employment, and ongoing case management services to newly arriving refugees and humanitarian parolees as outlined in the Reception & Placement (R&P) program Cooperative Agreement and in accordance with New American Pathways policies. The Resettlement Case Specialist will be directly involved in airport pickups, transporting clients to and from a wide range of service sites, and job placements. The Resettlement Case Specialist serves as a primary in-person contact for newly arriving clients and with the service providers in the community. The Resettlement Case Specialist will work closely with case managers, employment specialists, and program managers to ensure proper coordination of client services and will adhere to all grant reporting requirements. The position will involve frequent in-person work in the field and the ability to regularly work late nights and weekends for airport pickup.  The Resettlement Case Specialist should be available to work both remotely and in the NewAP office, following NewAP policy regarding office re-opening.

Responsibilities
  • Ensures provision of pre-arrival services so that units are ready for families upon arrival, including purchase of basic needs, donation pickup, and grocery delivery.
  • Provides transportation from airport, culturally appropriate meal, and initial home orientation for newly arrived clients
  • Provides client transportation and accompaniment for services to newly arrived families – including health screening, ESL/school registration, Social Security, Georgia ID, and medical appointments.
  • Purchases basic needs items for clients in compliance with program guidelines, submits receipts and expense reports in a timely manner
  • Liaises with community partners for smooth service delivery and troubleshoots any issues
  • Assists clients with job applications and transports clients for job interviews
  • Liaises with clients and communicates client concerns with case managers and employment specialists to ensure clear and consistent messaging
  • Supports provision of cultural orientation to newly arrived clients, including MARTA orientation to train clients on the use of public transit
  • Conducts delivery of donations such as diapers, food, and clothing to client homes
  • Assists with community resource referral including public benefits applications and energy assistance applications
  • Collaborates with case managers, employment team, AmeriCorps service members, volunteers, and other staff for service provision
  • Provides language interpretation and translation across departments as needed
  • Completes case note documentation and data entry
  • Attends all required meetings and trainings
  • Follows NewAP, PRM, and CDC guidance for safe(r) provision of in-person services and in limited in-office work hours, remains up-to-date on latest recommendations
  • Works frequent evenings and weekends as required
  • Other duties as assigned
Qualifications
  •  A personal passion to assist refugees with their efforts to gain and maintain self-sufficiency
  • Bilingual/multilingual in refugee client language(s) desired (Dari, Pashto, Ukrainian, Russian, Arabic, Spanish, Burmese, Chin, Rohingya, Karen, Swahili, French, Kinyarwanda, Kibembe, Somali, Romanian, Oromo, Farsi, Uzbek, Tigrinya, Sango)
  • Ability to handle volume of detail involving confidential information and requiring execution of assignments without close supervision
  • Flexibility and ability to problem solve
  • Reliable and punctual for client pick-up and transport
  • Ability to recognize and be sensitive to cultural, ethnic and religious issues
  • Excellent skills in teamwork and organizational skills
  • Ability to effectively communicate verbally and in writing
  • Ability to assist clients in a courteous, tactful, and respectful manner
  • Ability to handle volume of detail involving confidential information and requiring execution of assignments without close supervision
  • Ability to effectively work remotely and utilize technology platforms including Zoom, Microsoft Teams, and Salesforce
  • Scheduling flexibility required as occasional evening/weekend client assistance is needed
  • Driver’s license, good driving record, and access to reliable personal vehicle required. This position involves frequent use of agency and personal vehicles to transport clients/field work
Job Benefits

This is a full-time position contingent on grant funding with an annual salary range of $38,500 - $40,000. Employer contributes to medical, dental and vision insurance.  Employer pays life and disability insurance.  Fourteen (14) paid holidays and a generous paid time off policy. Employee has the option to contribute to 401(k).